Return Policy

All sales are deemed final once delivered. We can only accept returns on products in the original packaging, unused with unaltered or unbroken seals in it’s original form within 7 days once it has been delivered.

We will gladly refund or replace an order due to fulfillment and/or carrier issues. If you simply change your mind about a purchase, no problem! We will refund your order once unopened items are received at our fulfillment center. Please keep in mind, the consumer is responsible for shipping charges.  

Please contact us at support@encorehaircareproducts.com Allow our Customer Service Department to get back to you within 24-48 hours.

All returns must be authorized through our customer service department first before being shipped back to our warehouse. Failure to do so may cause a delay in processing your return.